SupportVoice Authorization Center:Please contact when your terminal says "Call Center" or when initiating a "Code 10" verification on suspicious transactions:
Visa/MasterCard: 800-291-4840 Have your merchant numbers ready. Sales Department:Merchant Accounts, Check Services, Equipment, Gift Cards, Age Verification Customer Service Department:Statement & billing questions, batch & deposit information, bank account changes, name changes, additional locations Technical Support DepartmentTerminal help desk, adding new card types, repairs Shipping & SuppliesPaper, Ribbons, Imprinter Slips, Ink, supplies for your POS terminal Risk Management Department:Please report any fraudulent sales, suspicious activity, or sales that exceed your processing estimates ISO Relations Department:Independent Sales Offices and Agents will have more detailed support and information available. If you do not have access to this system please contact your Relationship Manager. |
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ECI is a registered ISO/MSP of Wells Fargo Bank, N.A., Walnut Creek, CA. ECA is the local affiliate of ECI. How can we help? Call us toll free 866-526-4950 |